|At The Violin Case, we pride ourselves on ensuring that you are satisfied with your purchase.
Making a Return or Seeking a Refund
Our standard return policy is to accept returns in new condition for any reason within 30 days from the date the order is received. We understand that many customers prefer to order holiday gifts early, so we offer an extended return period for the holidays. Items that are ordered between November 1 and December 31 may be returned in new condition until January 31 of the following year.
What if my item was incorrect or damaged?
If we made a mistake or your items arrive damaged, please email us at firstname.lastname@example.org. You can also call: 425-829-4945. We will replace and/or correct your order at no cost to you.
Customers should expect a full refund of the purchase price paid, including any discounts, within 30 days after we receive the returned package. In many cases, customers will receive refunds in less than 30 days.. We will notify you via e-mail of your refund once we have received and processed the returned item. Please be aware that some credit card companies may take up to 60 days to update your credit card statement once we process the refund.
Return or exchange instructions:
To make a return or to request a refund, please contact us for an RMA number (Return Merchandize Authorization) before returning any item. Items must be in new condition and be returned within the time frame listed above. Our contact information:
The Violin Case, LLC
12556 120th Ave. NE #212
Kirkland, WA 98034